Privacy Policy - Alpha Tow Truck Services

1Information we collect

We may collect personal information that you voluntarily provide when you contact us, request a quote, request towing or roadside assistance, submit a dispatch request, or communicate with our team.

Depending on how you interact with our Website, the information we collect may include:

• Full name
• Phone number
• Email address
• Current location
• Pickup or service location
• Destination
• Service requested
• Vehicle type or vehicle information
• Details about your roadside or towing situation
• Information included in notes or messages
• Other information you voluntarily provide

Our online dispatch form currently requests information such as your name, phone number, email address, service needed, current location, destination, and notes so that our dispatch team can respond to your request and coordinate the appropriate service.

2Location information

When you request towing or roadside assistance, we may collect location information that you provide, including your current location, pickup location, destination, street address, city, highway, cross street, or nearby landmark.

We use this information to:

• Determine where assistance is needed
• Identify the appropriate service
• Coordinate dispatch
• Provide an estimated arrival time
• Communicate with the driver or service provider
• Complete the requested towing or roadside service

Please provide only the location information reasonably necessary for us to provide the requested service.

Texas privacy law may treat certain precise geolocation information as sensitive data when the applicable law and definitions apply.

3Information collected automatically

When you visit our Website, certain technical information may be collected automatically by the Website, hosting provider, security services, analytics tools, or other technologies.

This information may include:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of access
• Referring website or webpage
• General website activity
• Technical information related to your interaction with the Website

We may use this information to operate, maintain, secure, troubleshoot, and improve our Website and services.

4Cookies and similar technologies

Our Website may use cookies and similar technologies.

Cookies may help us:

• Keep the Website functioning properly
• Improve Website performance
• Understand how visitors use our Website
• Remember certain preferences
• Support security and fraud prevention
• Measure Website traffic and performance

You can manage or disable cookies through your web browser settings. Some Website functionality may not work properly if certain cookies are disabled.

The specific cookies or tracking technologies used on the Website may change as Website functionality and third-party services are added or removed.

5How we use personal information

We may use the information we collect for legitimate business and service purposes, including to:

• Respond to towing and roadside assistance requests
• Provide towing and recovery services
• Provide quotes
• Dispatch drivers and service personnel
• Confirm service locations
• Coordinate vehicle transportation
• Communicate about an active service request
• Respond to questions and inquiries
• Provide customer support
• Manage fleet or commercial customer inquiries
• Maintain business and service records
• Improve our Website and customer experience
• Maintain Website security
• Detect or prevent fraud, spam, abuse, or unauthorized activity
• Comply with applicable laws and legal obligations

For example, information submitted through a dispatch request may be used by our dispatch team to determine the appropriate service and coordinate assistance.

6How we share personal information

We may share personal information when reasonably necessary to provide our services, operate our business, maintain our Website, or comply with legal obligations.

Depending on the circumstances, information may be shared with:

• Alpha dispatchers and authorized employees
• Drivers and towing or roadside personnel involved in providing your requested service
• Service providers that support our Website or business operations
• Website hosting and technology providers
• Security, spam-prevention, or fraud-prevention providers
• Communication or email service providers
• Analytics or Website-performance providers, where applicable
• Payment or transaction providers, where applicable
• Professional advisors
• Government authorities, courts, law enforcement, or other parties when required or permitted by law

We seek to limit access to personal information to individuals and service providers who reasonably need it for legitimate business purposes.

7Communications

If you provide your phone number or email address, we may contact you regarding:

• A towing or roadside assistance request
• A quote
• Dispatch coordination
• Your service location
• Your vehicle or requested service
• Scheduling or service updates
• Questions or inquiries you submitted
• Fleet or commercial account requests

Service-related communications may be necessary to complete a service request that you initiated.

8Third-party websites and services

Our Website may contain links, embedded content, maps, videos, social media features, or other services provided by third parties.

Third-party services may collect information according to their own privacy policies.

Alpha Tow Truck Services does not control the privacy practices, security practices, or content of third-party websites and services.

We encourage you to review the privacy policy of any third-party service before providing personal information through that service.

9Data security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, misuse, alteration, or destruction.

However, no Internet transmission, website, electronic communication, or storage system can be guaranteed to be completely secure.

For your protection, do not submit unnecessary sensitive personal information through Website forms, email, or other ordinary communication channels.

10Data retention

We may retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include retaining information to:

• Provide and document requested services
• Maintain customer and service records
• Process business transactions
• Respond to inquiries
• Resolve disputes
• Maintain accounting and operational records
• Meet legal, tax, insurance, or regulatory requirements
• Protect our legal rights and legitimate business interests

The retention period may vary depending on the type of information and the purpose for which it was collected.

11Children's privacy

Our Website and services are not directed toward children under 13 years of age.

We do not knowingly collect personal information from children under 13 through our Website.

If you believe that a child has provided personal information through our Website, please contact us so that we can review the information and take appropriate action.

12Texas privacy rights

Alpha Tow Truck Services operates in Texas and serves customers throughout the Dallas–Fort Worth Metroplex.

Where applicable, Texas residents may have certain rights under the Texas Data Privacy and Security Act ("TDPSA").

Depending on whether the law applies to Alpha Tow Truck Services and the specific circumstances, these rights may include:

• The right to confirm whether personal data is being processed
• The right to access personal data
• The right to obtain a copy of personal data in certain circumstances
• The right to correct inaccuracies in personal data
• The right to request deletion of personal data
• The right to opt out of certain processing activities covered by the law

The TDPSA also provides certain protections against discrimination for exercising applicable privacy rights.

These rights are subject to applicable legal requirements, exceptions, and verification procedures.

Nothing in this Privacy Policy is intended to create rights beyond those provided by applicable law.

13How to submit a privacy request

If you believe you have a privacy right that applies to your personal information, you may contact Alpha Tow Truck Services using the contact information below.

When submitting a request, please provide enough information for us to understand the nature of your request.

We may need to verify your identity before fulfilling certain requests in order to protect personal information from unauthorized disclosure.

Where applicable law provides a right to appeal a decision concerning a privacy request, we will provide information regarding the applicable appeal process.

14Do not sell personal information

We may use third-party service providers to help operate our Website, communicate with customers, maintain security, or provide other business functions. The use of such providers does not necessarily constitute a sale of personal information under applicable privacy laws.

15Do not track

Some web browsers offer a "Do Not Track" setting.

Because there is no universally accepted technical standard for responding to all Do Not Track signals, our Website may not respond to every browser-based Do Not Track signal.

16Business and legal disclosures

We may disclose personal information when we reasonably believe disclosure is necessary to:

• Comply with applicable law, regulation, subpoena, court order, or legal process
• Respond to a lawful request from a government authority
• Protect the rights, property, or safety of Alpha Tow Truck Services
• Protect customers, employees, drivers, or other individuals
• Detect or investigate fraud, security incidents, or unlawful activity
• Enforce applicable terms, agreements, or policies
• Establish, exercise, or defend legal claims

17Changes to this policy

We may update this Privacy Policy from time to time.

Changes may be made to reflect:

• Changes to our services
• Changes to our Website
• New technologies or third-party services
• Changes in privacy practices
• Changes in applicable laws or regulations

When we make changes, we will update the Last Updated date at the top of this Privacy Policy.

We encourage you to periodically review this page for the latest information about our privacy practices.

18Contact Alpha Tow Truck Services

If you have questions about this Privacy Policy, want to make a privacy-related request, or have questions about how we handle personal information, please contact us.

19Effective date